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Q1: Are you a trade company or a manufacturer?
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A1:We are a manufacturer certified by BSCI, WRAP, SCAN, GRS, and ISO, specializing in producing backpacks for all age groups. We offer OEM and ODM services.
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Q2: Can I customize the design, color, or size of the backpacks?
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A2:Yes, we offer full customization options to meet your brand’s specific needs, including color, size, and design elements.
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Q3: What is the minimum order quantity for your products?
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A3:The MOQ is negotiable depending on the product and customization requirements.
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Q4: Can I request a sample before placing a bulk order?
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A4:Yes, we can provide samples. Please contact us for more details on sample costs and shipping.
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Q5: What is the lead time for production and delivery?
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A5:The lead time varies depending on the order size and customization.
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Q6: Do you handle international shipping?
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A6:Yes, we ship worldwide. In addition to the conventional FOB or CIF term, we can also provide logistics services such as Delivered At Place (DAP), Delivered Duty Unpaid (DDU), and Delivered Duty Paid (DDP) that deliver goods directly to the warehouse.
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Q7: What payment methods do you accept?
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A7:We accept various payment methods, including T/T, L/C, and others as agreed upon.
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Q8: Are your products made with sustainable materials?
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A8:Yes, we prioritize sustainability and can provide eco-friendly materials including recycled materials upon request.
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Q9: Where are your factories located, and do they comply with international standards?
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A9:Our factories are located in China, and Cambodia, and they comply with all relevant international standards and regulations.
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Q10: How can I contact your sales team?
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A10:You can reach our sales team via email at [sales@synberry.com] or call us at [ +8613959214481]. We’re here to assist you with any inquiries.
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Q11: Where are your factories located? Can a visit be arranged?
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A11:Our factories are in China and Cambodia. Factory visits can be arranged upon request. You can also view our production line video on our website for an overview of our facilities.
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Q12: What are your advantages compared to other suppliers?
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A12:With 30+ years of industry experience and factories in both China and Cambodia, we help clients reduce costs by up to 25% through strategic duty advantages.
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Q13: Can you customize backpacks based on my design?
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A13:Yes, we can customize backpacks based on your design. We offer tailored solutions to meet your specific requirements, including materials, colors, logos, and additional features.
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Q14: Do you offer eco-friendly backpack materials?
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A14:Yes, we offer eco-friendly backpack materials, including options like recycled fabrics and biodegradable materials. We are committed to sustainability and can provide environmentally friendly solutions for your products.
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Q15: Do you have ergonomic spine-support designs?
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A15:Yes, with over 30 years of industry experience, we offer ergonomic spine-support designs to ensure comfort and reduce strain for the user.
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Q16: How do you ensure the quality of your products?
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A16:We ensure the quality of our products through a dedicated in-house laboratory. We conduct 100% inspection on raw materials and finished products, performing various tests across multiple aspects and providing specific tests based on customer requirements.
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Q17: How do you ensure the quality of your products?
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A17:We ensure the quality of our products through a dedicated in-house laboratory. We conduct 100% inspection on raw materials and finished products, performing various tests across multiple aspects and providing specific tests based on customer requirements.
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Q18: How does your laboratory test product quality?
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A18:Our laboratory tests product quality through Waterproof Test, Tensile Testing, Color Fastness Test, Heavy Metal Test, Vibration Testing, Color Verification, and more, ensuring that each product meets high-quality standards.
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Q19: What are the cost differences between production in China and Cambodia? How do I choose the best location?
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A19:The cost differences between production in China and Cambodia depend on factors such as order size, materials, and shipping requirements. We will provide personalized advice based on your specific needs to help you choose the best location.
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Q20: How long does shipping usually take? Can you expedite production?
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A20:Shipping time depends on your location and shipping method. We can also expedite production for urgent orders. Please contact us to discuss your specific timeline and requirements.
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Q21: How do you handle quality issues with your products?
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A21:If there are any quality issues with our products, we will work closely with you to resolve the situation. This may include offering replacements, issuing a refund, or providing other solutions based on the nature of the issue.
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Q22: Do you offer long-term cooperation or OEM/ODM services?
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A22:Yes, we offer long-term cooperation as well as OEM/ODM services. We work closely with clients to create customized solutions that meet their specific needs, ensuring a mutually beneficial partnership.
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Q23: What types of products do you offer?
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A23:We offer backpacks for students of all ages, including school bags, pencil cases, sports backpacks, shoulder bags, tote bags, and more.
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Q24: Can the zippers and hardware accessories of the backpacks be customized?
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A24:Yes, we offer customization options for zippers and hardware accessories. We can provide tailored solutions to meet the specific needs of our clients.
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